Refund policy

Return & Refund Policy

Because our products are made to order through our print-on-demand partner, we do not accept returns or exchanges for items ordered in the wrong size, color, or due to buyer’s remorse.

However, if your item arrives damaged, defective, or incorrect, we will gladly replace it or issue a refund.

Damaged or Incorrect Items

If you receive a damaged, misprinted, or incorrect item, please contact us within 14 days of receiving your order. Include:

  • Your order number

  • A description of the issue

  • Clear photos of the product

Once verified, we will offer a replacement or refund at no additional cost.

Lost Packages

If your order appears lost in transit, please contact us within 30 days of the estimated delivery date. We will investigate the issue with our fulfillment partner and shipping carrier.

Non-Returnable Items

Because each item is custom printed when you order it, we cannot accept returns for:

  • Incorrect size selection

  • Buyer’s remorse

  • Minor variations in print placement or color

Refund Processing

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

For assistance, contact us at:
support@noeticxp.store